How to handle non-payments?
In all cases, a detailed contract will be signed with the owner where all the conditions of the service provision will be indicated.
Should I have insurance?
The owners of the apartments managed by DASHA LIVING SPACE must take out content and continent insurance.
How should I choose tenants for my apartment?
When a potential tenant shows interest in any of our properties, we carry out an exhaustive control of it and request all documents needed to verify their identification and ability to pay the rent.
Why do I have a profile in the platform?
The owner profile in the platform, has been made for you to be informed of everything that happens in your apartment. In your profile, you can see the reservations, occupancy, cashflow and monthly liquidation statements.
Monthly, you will receive in your billing area the breakdown of the invoiced and what is entered in your checking account, being able to see the total to be paid and the pending payment, as well as the next tenants of your home.
Can I see when I have been paid? You have graphics and invoices pertaining to your incomes and expenses that allow you to see the financial history in your home.
Can I sign a contract also with other management companies?
DASHA LIVING SPACE works exclusively with the owners. It is important to ensure an adequate service for our clients, and furthermore avoiding overlaps with other entities.
What type of contract do I have to sign?
Our management contract has a duration of 3 years. There is a mandatory stay of one year. From then on, you can terminate the contract with us in advance to avoid problems with reservations already made.
What documents should I provide if DASHA manages my apartment?
Once the management contract with DASHA LIVING SPACE is signed, our management team will contact you to request the following documents:
How can I be sure that my apartment and its contents will not be mistreated or damaged?
It is important not to leave personal belongings in your rental home.
Our team carries out a thorough inventory when we take over management of your property. Every tenant at check-in is required to sign off on the digital inventory. Any consequent damage is charged to their deposit. Mechanical faults in the apartment are covered by the landlord. Dasha will send you a budget to fix anything that might break down (eg. air conditioning unit) during a tenant’s stay.
We provide all our tenants with a manual specifying the expected code of conduct during their stay, in order to minimize any problem with the community or with the neighbours.
What other services should I provide?
It is important to register supplies, water, electricity and gas where appropriate. Supply contracts must go to the owner’s name to facilitate the management of the properties and the rotation of the tenants. From DASHA LIVING SPACE we can manage the billing of supplies, for this, we will need some billing information. Supplies wil be paid by the tenants during the periods of their stay. Outside these periods, consumption will be borne by the owner.
Should I have WI-FI?
All our apartments come with Wi-Fi included, since our service is aimed at professionals who need to be in direct contact with their work teams. It is the owner’s responsibility to provide and pay for the Wi-Fi service in the apartment.
Besides furniture, what else should I have in my apartment?
To ensure a good service, it is important that the apartments we manage are fully equipped with bed linen, towels, dishes, household items, etc. If you need help deciding what to include, we will be happy to help you with an inventory of what our apartments normally contain.
Do I need furniture to rent my apartment through DASHA LIVING SPACE?
Our model focuses on providing corporate housing for relocated professionals for short to medium term stays (periods up to 11 months). That is why all our properties must be equipped with everything necessary for the tenant to enjoy their stay.
DASHA LIVING SPACE offers a 360 degree service in terms of decorating your home and equipping it with everything you would require to maximize your rental. Let us know your needs and we can provide a budget.
Who am I hiring with?
The hiring of rental apartments is done through DASHA LIVING SPACE, exclusive management company of all the published apartments. DASHA LIVING SPACE does not own the apartments for rent but represents the ownership of those apartments through powers of representation. For the purposes of the tenant DASHA will be responsible for all the management of the apartment on behalf of the owner.
What is my profile for?
Dasha has developed a platform for managing your home. In your profile, we will upload all the information associated with your home and your stay.
From the platform you can see:
How do I select a property?
When you access the home page, you will see filters for:
If you are not sure on the length of your stay, we recommend you choose the longest period you might stay as that way you block those dates on the calendar. If you decide to leave earlier, you simply need to give us 1 month’s notice in writing.
If you decide to stay longer than your reservation, you need to check availability of your property online. If your property is available you can create a new reservation (prices may vary) online. You may also request the DASHA team to create an extension for you at a fee of 45€.
When you select your dates for your stay, you will see all available listings for your dates display. Click into your preferred listing and you will see the TOTAL display on the right of the description of the apartment. We offer serviced apartments so the TOTAL you see comes with RENT, UTILITIES, CLEANING (in most listings) and our SERVICE FEE.
Photos, plans, and virtual tours of the property, as well as a description of the location and equipment provided with the apartment are all communicated under DESCRIPTION of the apartment.
These serviced apartments are designed for tenants who need a home for a certain period of time. Therefore, Dasha provides its customers with hotel services including cleaning, change of sheets and towels, maintenance and other services to help you feel at home. If your home does not come with cleaning included, you can request cleaning from our team.
What happens to the booking if DASHA rejects it?
In case DASHA LIVING SPACE could not provide the rental service for reasons arising from the property or the property itself, the company promises to find another apartment of similar qualities for the tenant. If there is nothing available, we will refund your reservation deposit.
How are controversies solved?
Regarding the resolution of disputes, Spanish legislation will be applied, with the courts and tribunals of the city of Valencia being competent. In concern to compliance with Directive 2013/11 / EU, the following link is made available to the consumer: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
What is the cancellation policy?
From when I reserve until the contract is signed, how much time passes?
Once you have selected your dates, you will be asked to pay a reservation fee of 250€. This amount is charged to your card and should be discounted against your deposit payment.
After your reservation request is approved, you will be prompted to upload your documentation on to your profile on the platform. Once we have verified your documentation, you have 48 hours to sign your digital contract.
When you sign the contract, we upload your deposit invoice (within a couple of business days). Once we upload your deposit invoice, you will be notified and have 7 working days for the deposit to reach us.
How do I reserve an apartment?
To secure your desired apartment, please begin by registering or logging in to the Dasha Platform.
Once logged in, choose your preferred dates for your stay. Listings will be displayed starting from XXXX€, representing the base rent. As Dasha Living Space provides serviced apartments, clicking on a listing will reveal the comprehensive total price, covering rent, utilities, cleaning (included in most units), and service fee.
To reserve an apartment, follow the prompts to enter your card details. Upon clicking ‘make payment,’ a 250€ charge will be applied to your card. Upon approval of the reservation request, our team will guide you through the next steps, including document upload for identity verification.
Should your reservation not be approved, your funds will be refunded within a couple of business days.
After successful document verification, you will receive a notification to sign the digital contract (verification code sent to your mobile).
The 250€ initial payment made during the reservation process will be deducted from your deposit payment. You will have 7 working days from the time we upload your deposit invoice to complete the payment. All invoices are uploaded to your profile for payment by card, wire transfer or WISE/REVOLUT.
In the event that your documentation is unsatisfactory, we will promptly notify you, cancel your reservation, and return your funds.
What documents should I provide?
We need to identify you as a tenant. Our tenants are usually: companies looking for flats for their employees for a certain period, employees who are relocated for specific projects, or post graduate students undertaking a specific course. We also welcome retirees and lifestyle travellers.
To verify your details, we will ask you to upload documentation to your user profile for yourself, any other tenants >18 years and animal passports (if travelling with a pet)
If you are a company in need of accomodation for employees
If you are a professional
If you are a postgraduate
If you are a retiree
Can I extend my lease?
We understand plans can change, so to accommodate flexibility in our leases, you are able to extend your lease, ALWAYS providing your apartment is available.
To do this, we recommend you advise us at the earliest if you plan to extend and BEFORE your apartment becomes available on the website (2 months in advance of your check out date).
Once a new reservation has been received on your apartment, we cannot accommodate lease extensions and instead can offer you alternative housing, if available for your dates.
We apply a €45 + VAT admin fee to lease extensions, to cover the additional administrative work and processing involved in lease extensions.
What happens if I exceed my utilities allowance?
At Dasha Living Space, we’ve incorporated an estimate of your utility consumption into your monthly rent to prevent any unnecessary additional payments. This estimate is tailored to the size of your flat and takes into account previous consumption patterns. Should you surpass the estimated consumption already factored into your monthly payments, we will either deduct this excess amount from your deposit or apply a balance adjustment to your invoice every quarter.
Detailed information regarding the estimated utility amounts is clearly outlined in your contract, along with the procedures to follow should you exceed your allowance. This ensures transparency and clarity regarding utility usage and associated charges.
Is it possible to pay expenses in advance?
Payments of expenses in advance can be done in those rentals less than two months.
When do I pay my rent?
Our team will upload the invoices to your documentation area between the 25th and 31st of the month.
Your obligation is to pay the rent between the 1st and 5th of the month.
If Dasha does not receive the income between day 1 and day 5 of the month you will have a surcharge of 10€ per day. If you do not pay the amounts before the 15th of the month, you will have to leave the apartment and we will keep the deposit.
How much is the deposit and when is it returned?
The deposit amount is determined by the number of bedrooms in the apartment:
For stays lasting more than 6 months, the deposit will be doubled.
Your deposit will be reimbursed after the inventory and check-out process, factoring in any excess of consumption of utilities (electricity and water) during your stay. Any damages to the apartment or inventory will be quantified and deducted from your deposit.
The return of your deposit is typically processed within a maximum of 15 days after your departure. We strive to ensure a prompt and transparent resolution for our valued residents.
What is the deposit used for?
The deposit will be utilized to address any damage or loss of inventory that may occur to the property during your stay. This includes normal wear and tear (e.g., stains on furnishings, marks on furniture or walls, etc.). Dasha reserves the right to charge for any additional cleaning required at check-out to restore your apartment to its original state.
If you are traveling with a pet, Dasha Living Space charges an additional pet deposit of 250€. This deposit is intended to cover any extra cleaning or damage caused to the inventory. The pet deposit will be refunded within 15 days of your departure.
How can I pay?
We upload your deposit and rent invoices when you initially reserve with us.
These invoices can be conveniently settled from your profile using a credit card. If you prefer, you also have the option of paying by wire transfer, or WISE/REVOLUT . Additionally, if you are planning an extended stay, you have the option to set up a direct debit with us.
For monthly rent payments, the amount is due by the 5th of each month. We ensure timely communication by uploading your invoices from the 25th of the previous month, providing you with ample time to organize your payments.
What is the reservation payment?
To make a reservation, we request a reservation fee of 250€ through the platform, which will be deducted from the deposit of the house.
Is the reservation payment refundable?
What happens if I cancel my reservation request within 12 hours?
If you cancel your reservation request within 12 hours, we will refund your booking payment of 250€. However, please note that we will deduct the commissions charged for the transfer from the refund amount.
Can I cancel my reservation after 12 hours?
Yes, you can still cancel your reservation after 12 hours, but unfortunately, you will lose your 250€ booking fee.
How do I request a cancellation?
To request a cancellation please send an email to firstname.lastname@example.org
Can I change my reservation instead of canceling it?
Yes, in most cases, we offer the option to change your reservation instead of canceling it. Please reach out to our reservations team to discuss your options.
Are guests allowed?
This is your home. If you receive visitors and they stay in your home we only ask you to inform us of their name, as well as the period in which they will stay.
Can I smoke in the apartment?
Our homes are non smoking.
Our homes usually have terraces or galleries where the tenant can smoke.
Smoking is prohibited inside the apartment. If you smoke inside the apartment, you will be charged a deep clean of the textiles in the house at your check-out and this will be charged to your deposit.
Can I have pets?
Pets Policy: Bringing Your Furry Friends to Dasha Living Space
At Dasha Living Space, we understand that your pets are an integral part of your life, and we’re delighted to welcome them into most of our apartments. To ensure a harmonious living environment for all our residents, we have outlined the following guidelines regarding pets:
1. Limitation to One Pet: We kindly request that residents limit the number of pets to one per home. If you are considering bringing more than one pet, please reach out to us in advance to discuss your situation. Dasha Living Space reserves the right to refuse booking if there are multiple pets without prior approval.
2. Pet Deposit and Monthly Fee: In order to uphold the pristine condition of our homes and protect the interests of our landlords, an additional pet deposit of 250€ is required. Additionally, a monthly pet fee of 200€ will apply for each furry guest.
3. Damage and Cleaning Charges: To avoid any deductions from your deposit at check-out, we recommend requesting additional cleaning during your stay if needed. Any damages or extra cleaning required will be charged against your deposit.
4. Pet Notification: It is your responsibility to inform us via email (email@example.com) at the time of requesting a reservation if you plan to bring a pet. Along with your DOCUMENTS, please upload your pet’s passport along with your identity documents.
5. Contractual Obligation: Failure to notify us about bringing a pet constitutes a breach of your contract and may result in additional charges against your deposit.
Our goal is to ensure a comfortable stay for all our guests while maintaining the highest standards of cleanliness and satisfaction. If you have any questions or need clarification about our pet policy, please feel free to contact us. We’re here to help!
Which documents do I need?
Document Submission Requirements Following Reservation Approval:
Once your reservation request has been approved by our reservations team, we kindly request you to submit the following documents to facilitate a smooth booking process:
1. ID Document: Please upload a clear copy of your Passport/NIE/OR Identity Card. It is important to note that ID documents for ALL tenants aged 18 and above are required. If you are accompanied by a pet, kindly provide their passport as well.
2. Bank Statement Summary: We require verification of sufficient funds to cover your rental payments. Please provide a bank statement extract that includes the ACCOUNT NAME, NAME OF BANK, and your account balance.
3. Proof of Employment: As Dasha Living Space caters to professionals relocating to Valencia, we request either a recent Payslip or a Letter of Employment to serve as proof of your current employment status.
Ensuring the timely submission of these documents will contribute to a seamless and efficient completion of your reservation process. If you have any questions or require further assistance, please do not hesitate to contact our team. We look forward to welcoming you to Dasha Living Space!
Do I need to sign something at check-in?
After your check-in we will send you your digital inventory. You need to sign this as a PDF.
The inventory is done to check the condition of the apartment and all its contents.
Can I pay at check-in?
Payment Policies and Check-In Procedures:
At DASHA, we prioritize a secure and streamlined payment process for the convenience of our residents. Please be aware of the following payment guidelines:
1. Online Payments Only: We are unable to accept cash payments. All transactions must be completed through our platform or by wire transfer.
2. Funds Confirmation for Home Access: Access to your residence will be granted only upon the confirmation of funds in our account. To ensure a seamless check-in experience, we kindly request that payments be settled at least 24 hours prior to the scheduled check-in time.
By adhering to these payment policies, we aim to provide you with a secure and efficient process while upholding the standards of DASHA. If you have any inquiries or require further clarification, please don’t hesitate to reach out to our team. We look forward to assisting you and ensuring a pleasant stay at DASHA.
How many sets of keys do I get?
Key Management and Lost Key Policy:
Upon your arrival, Dasha will furnish you with a digital key set and, for homes without a digital locking system, two physical key sets.
As housing managers, we maintain three additional key sets for operational purposes. One set is allocated to our cleaning team, another to our maintenance team, and the third is kept on standby in the event that you misplace your keys.
In the unfortunate event of key loss, please notify us immediately. We will promptly change the locks and provide you with new keys. It’s important to note that there will be an additional cost associated with the replacement of lost keys.
Our commitment is to ensure the security of your living space, and we appreciate your cooperation in promptly reporting any key-related concerns. If you have any questions or need further clarification, feel free to contact our team. We are here to assist you and make your stay with Dasha as comfortable as possible.
Who will receive me in the apartment?
Arrival and Stay Experience at Dasha Living Space:
At Dasha Living Space, we offer a seamless arrival experience through our self-check-in service, providing you with digital keys for your apartment. In cases where this service is not available, a member of our team will personally meet you at the apartment to ensure a smooth check-in.
Throughout your stay, your dedicated DASHMATE is at your service to address any concerns and enhance your housing experience. Feel free to reach out to them if you encounter any issues or have special requests.
Once settled into your new home with DASHA LIVING SPACE, we extend our hospitality by providing you with curated leisure recommendations in the city. Explore various services nearby, including health centers, gyms, and more. This personalized guide allows you to make the most of your time in the city and start enjoying all it has to offer from the moment you arrive.
If you have any further inquiries or require assistance, please don’t hesitate to contact our team. We are here to ensure your stay with us is comfortable and memorable.
Can they pick me up at the airport?
Airport Pick-Up Service:
Should you need transportation from the airport, DASHA collaborates with a reliable car service for your convenience. Simply provide us with your flight details, arrival time, and the number of bags, and we will coordinate a seamless pick-up for you. The destination address will be prearranged, allowing you to focus on retrieving your bags upon airport departure.
The cost for this service varies based on the number of passengers and bags accompanying you. For a Van service, the charge is 120€+VAT, while a standard sedan incurs a charge of 90€+VAT. Rest assured, this amount will be conveniently included in your subsequent month’s invoice.
Streamlining your journey from the airport to your new home is just another way we strive to make your relocation with DASHA a smooth and stress-free experience. If you have any specific requirements or questions, feel free to reach out to our team. We’re here to assist you every step of the way.
What is the check-in process?
Check-In Process and Additional Services:
Our check-in process is designed to ensure a smooth transition to your new home. If you wish, we can even arrange an airport transfer for your convenience.
Check-in is available from 15:00 onwards. Kindly inform us of your approximate arrival time, allowing us to coordinate a warm welcome for you. Should you require an earlier check-in, we can accommodate this, provided your apartment is ready. Please notify our team at the time of reservation to arrange an early check-in, and we’ll send you digital keys with the correct timing.
We provide digital keys in advance of your arrival. To access your keys seamlessly, please register and download the app before you arrive.
In cases where digital keys are provided, and you still prefer someone to meet you at your apartment, this service is available upon request. Keep in mind that there may be an additional cost for late check-ins.
If you have any questions or require further assistance, please don’t hesitate to reach out to our team.
Can I request an early check-in?
Early Check-In and Baggage Storage:
At Dasha, we strive to enhance your arrival experience. If your apartment is ready, we’re delighted to offer you an early check-in, even before the standard 15:00 check-in time.
To take advantage of this option, kindly inform us if you plan on arriving early. While we typically issue digital keys from 15:00, we’ll gladly provide them earlier, based on your indicated arrival time, as long as the apartment is ready for your occupancy.
In the event you arrive earlier than expected and we’re still preparing your apartment, feel free to leave your bags in the building. We aim to make your arrival as seamless as possible and accommodate your needs. If you have any further questions or specific requests, please don’t hesitate to reach out to our team. We’re here to ensure your stay with us is comfortable and stress-free.
Can I get an airport transfer?
Airport Transport Service:
Dasha Living Space offers convenient transportation to and from the airport. If you need a car service to take you to the airport, kindly provide us with the following details: Date, Time of pick-up, Number of passengers, and bags.
To request a car service, you can either use the platform or email us at firstname.lastname@example.org. We have two options available for your convenience: Van at 120€+VAT and Sedan at 90€+VAT. Ensure a stress-free journey with our reliable airport transport service.
If you are traveling with children, please let us know in advance so that we can arrange for suitable car seats. Similarly, if you are traveling with a pet, a pet transport carrier is required for them to be allowed in the car.
If you have any specific requirements or questions, please feel free to reach out to our team. We’re here to assist you every step of the way.
Where can I leave the keys?
Upon departure, kindly place the keys on the designated table within the apartment and securely close the door behind you. Our dedicated team member will promptly arrive to retrieve the keys and conduct a thorough check-out inventory to ensure a smooth and efficient process.
How to complete check-out and can I request a late check-out?
1. Smooth Check-Out Process:
– Leave the keys inside the apartment and close the door firmly behind you.
– Once you’ve departed, please alert us so our cleaning team and your DASHMATE will conduct a thorough inventory review and finalize the cleaning process.
2. Essential Check-Out Steps for a Seamless Experience:
– Strip the bed linen.
– Remove all personal items, including food and hygiene products.
– Take out the trash.
– Turn off lights and the AC unit.
– Inform us once you have left the apartment so we can proceed with necessary tasks.
3. Check-Out Time:
– Ensure check-out is completed before 11:00.
4. Late Check-Out Option:
– If you require a late check-out, kindly inform us in advance for proper scheduling.
– If there’s no upcoming check-in scheduled for the same/next day, we’ll notify you.
– Late check-out incurs a fee of 10€ per hour. After 15:00, the charge is equivalent to one additional night.
5. Suitcases and Storage:
– If you don’t need a late check-out but require a place for your bags, you can leave them in our office during office hours.
– Feel free to contact our team for assistance.
We appreciate your cooperation in ensuring a smooth and enjoyable stay. If you have any further questions or concerns, please don’t hesitate to reach out to us.
Are utilities included?
Utility Inclusions and Excess Charges
1. Utility Coverage:
– Utilities are included in your monthly rent and are pre-estimated, taking into account the size of the apartment.
2. Excess Consumption:
– If your consumption exceeds the estimated amount, any excess will be handled in the following ways:
– For shorter stays: Deducted from your deposit during check-out.
– For longer stays (beyond 2 months): Invoiced on a quarterly basis.
3. Notification Process:
– Our team will notify you if your consumption exceeds the estimated amount before applying any charges.
Thank you for your understanding, and feel free to reach out to our team if you have any further questions or concerns.
What happens if something does not work?
If something does not work in the apartment, do not hesitate to contact our maintenance team through the platform. They will tell you if they can solve it immediately or coordinate with a technician to come over.
If there is an issue in the apartment that you don’t know how to solve, you can contact our team during office hours and we will try and help you resolve the issue. However, if it is an issue that we cannot help you resolve remotely, you can make a maintenance request.
Who can I contact during my stay?
You can contact our team for any questions you have about the apartment or request a service. You may contact our client relations team during working hours (Monday – Friday from 09:00 till 17:00).
Is there Wi-Fi?
All our apartments are equipped with high speed internet. It is essential for your work and therefore for us.
Once you enter your apartment, your DASHMATE will inform you of the process to connect to the fiber optic via wifi or cable.
Is cleaning included?
Check-in cleaning: The check-in cleaning is done before you arrive so your home is in perfect condition. DASHA and the landlords will be responsible for carrying this out.
Cleaning during your stay: Some of our properties come with 4 hours of cleaning per month included. You should check if your apartment comes with cleaning at the time of reservation.
Typically our cleaning team comes every fortnight for 2 hours. Before your arrival, our team will be in contact to send you your cleaning schedule. You need to confirm this or let us know any changes at least 24 hours in advance. Any last minute cancellations will result in you losing your cleaning session. Please ensure that your home is left tidy and ready to clean on your scheduled day.
If you would like to request extra cleaning or contract cleaning, let us know. Cleaning is charged at 18€/hour + VAT.
Bed linen: our cleaning team will change them during your scheduled clean.
Bath linen: 2 sets are provided and these are the tenant’s responsibilty to clean (exceptions apply).
Check-out cleaning: There is a final clean charged to you at the time of paying your first month’s rent. This is to ensure that your home is left in a perfect condition for the next tenant. Any extra cleaning required to return your home to its original state will be charged to your deposit.
Is maintenance included?
You can book a maintenance request if you need something fixed in your home. Please log any maintenance request through your Dasha profile. This way, the maintenance team immediately receives the request and we can track the resolution of the issue.
If the fault is with the apartment, the landlord will cover the maintenance fee.
If something needs fixing due to general wear and tear (eg. changing out a light bulb, unblocking a drain), there is a maintenance charge to the tenant of 25€* during office hours. If there is no repair required, the call-out fee is 10€.
*Monday – Friday (09:00-17:00), Weekends/ Public Holidays (50€)
Can I ask Dasha to store unwanted inventory?
When you enter your home, you are sent an inventory to sign, which is uploaded to your profile.
Dasha apartments are fully furnished and the inventory is fixed for each home in agreement with the landlord. We are not able to swap or store inventory items from the apartment without express permission from the landlord. If the landlord grants permission to remove inventory items from your home to store them, Dasha will charge the tenant for storage. Prices are based on number of inventory items removed and stored.
Can I ask for extra items for my home?
The inventory is fixed for each flat in agreement with the landlord. We aim to provide completely furnished and equipped apartments. However if there is something additional you would like for your home, you can contact our team and we will organize the rental of the items(s) for you at an additional price.
Prices are based on the items requested.