How to handle non-payments?
In all cases, a detailed contract will be signed with the owner where all the conditions of the service provision will be indicated.
Should I have insurance?
The owners of the apartments managed by DASHA LIVING SPACE must take out content and continent insurance.
How should I choose tenants for my apartment?
When a potential tenant shows interest in any of our properties, we carry out an exhaustive control of it and request all documents needed to verify their identification and ability to pay the rent.
Why do I have a profile in the platform?
The owner profile in the platform, online and app, has been made for you to be informed of everything that happens in your apartment. In your profile, you can see the documentation related to the management, as well as the contracts signed with the tenants.
You can be informed of all the cleaning and maintenance done at the apartment, and also of the costs and entities that have performed them.
Monthly, you will receive in your billing area the breakdown of the invoiced and what is entered in your checking account, being able to see the total to be paid and the pending payment, as well as the next tenants of your home.
Can I see when I have been paid? The platform is prepared so that you as the owner can see all invoices issued and paid. You can also see the total to be entered by a tenant, as well as
invoices pending collection.
Can I sign a contract also with other management companies?
DASHA LIVING SPACE works exclusively with the owners. It is important to ensure an adequate service for our clients, and furthermore avoiding overlaps with other entities.
What type of contract do I have to sign?
Our management contract has a duration of 3 years. There is a mandatory stay of one year. From then on, you can terminate the contract with us in advance to avoid problems with reservations already made.
What documents should I provide if DASHA manages my apartment?
Once the management contract with DASHA LIVING SPACE is signed, our management team will contact you to request the following documents:
How can I be sure that my apartment and its contents will not be mistreated or damaged?
It is important not to leave personal belongings in your rental home.
Our team carries out a thorough inventory when we take over management of your property. Every tenant at check-in is required to sign off on the digital inventory. Any consequent damage is charged to their deposit. Mechanical faults in the apartment are covered by the landlord. Dasha will send you a budget to fix anything that might break down (eg. air conditioning unit) during a tenant’s stay.
We provide all our tenants with a manual specifying the expected code of conduct during their stay, in order to minimize any problem with the community or with the neighbours.
What other services should I provide?
It is important to register supplies, water, electricity and gas where appropriate. Supply contracts must go to the owner’s name to facilitate the management of the properties and the rotation of the tenants. From DASHA LIVING SPACE we can manage the billing of supplies, for this, we will need some billing information. Supplies wil be paid by the tenants during the periods of their stay. Outside these periods, consumption will be borne by the owner.
Should I have WI-FI?
All our apartments come with Wi-Fi included, since our service is aimed at professionals who need to be in direct contact with their work teams. It is the owner’s responsibility to provide and pay for the Wi-Fi service in the apartment.
Besides furniture, what else should I have in my apartment?
To ensure a good service, it is important that the apartments we manage are fully equipped with bed linen, towels, dishes, household items, etc. If you need help deciding what to include, we will be happy to help you with an inventory of what our apartments normally contain.
Do I need furniture to rent my apartment through DASHA LIVING SPACE?
Our model focuses on providing corporate housing for displaced professionals for a short period of time. That is why all our properties must be equipped with everything necessary for the tenant to enjoy their stay.
DASHA LIVING SPACE offers a 360 degree service in terms of decorating your home and equipping it with everything you would require to maximize your rental. Let us know your needs and we can provide a budget.
Who am I hiring with?
The hiring of rental apartments is done through DASHA LIVING SPACE, exclusive management company of all the published apartments. DASHA LIVING SPACE does not own the apartments for rent but represents the ownership of those apartments through powers of representation. For the purposes of the tenant DASHA will be responsible for all the management of the apartment on behalf of the owner.
What is my profile for?
Dasha has developed a platform for managing your home. In your profile, we will upload all the information associated with your home and your stay.
From the platform you can see:
How do I select a property?
When you access the home page, you will see:
If you are not sure on the length of your stay, we recommend you choose the longest period you might stay as that way you block those dates on the calendar. If you decide to leave earlier, you simply need to give us 1 month’s notice in writing.
If you decide to stay longer than your reservation, you need to check availability of your property online. If your property is available you can create a new reservation (prices may vary) online.
When you select an apartment, you will see a base rent price (FROM XXXX€). Once you select your dates, you will see the total which includes services. The shorter your stay, the more expensive the rate is. For stays of a month or less, there is a fixed minimum price. For stays beyond 2 months there is a fixed rate.
Photos, plans, and virtual tours of the property, as well as a description of the location and equipment provided with the apartment are all communicated under DESCRIPTION of the apartment.
These serviced apartments are designed for tenants who need a home for a certain period of time. Therefore, Dasha provides its customers with hotel services including cleaning, change of sheets and towels, maintenance and other services to help you feel at home. If your home does not come with cleaning included, you can request cleaning from our team.
What happens to the booking if DASHA rejects it?
In case DASHA LIVING SPACE could not provide the rental service for reasons arising from the property or the property itself, the company promises to find another apartment of similar qualities for the tenant. If there is nothing available, we will refund your reservation deposit.
How are controversies solved?
Regarding the resolution of disputes, Spanish legislation will be applied, with the courts and tribunals of the city of Valencia being competent. In concern to compliance with Directive 2013/11 / EU, the following link is made available to the consumer: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
What is the cancellation policy?
Which documents should I provide?
We need to identify you as a tenant. Our tenants are usually: companies looking for flats for their employees for a certain time, employees who are displaced for specific projects, or post graduate students undertaking a specific course.
To verify your details, we will ask you to upload documentation to your user profile.
If you are a company in need of housing employees
If you are a professional
If you are a postgraduate
From when I reserve until the contract is signed, how much time passes?
Once you have selected your dates, you will be asked to pay a reservation fee of 250€. This amount is charged to your card and should be discounted against your deposit payment.
After your reservation request is approved, you will be prompted to upload your documentation on to your profile on the platform. Once we have verified your documentation, you have 48 hours to sign your digital contract.
When you sign the contract, we upload your deposit invoice (within a couple of business days). Once we upload your deposit invoice, you will be notified and have 7 working days for the deposit to reach us.
How do I reserve an apartment?
In order to reserve an apartment, you need to first register or login to the Dasha Platform.
Once you have done this, you can select your apartment and dates for your stay. To reserve an apartment, you will be prompted to enter your card details. When you click on ‘make payment’ we block the amount of 250€ on your card. Once we receive your reservation request, if the apartment is available for your dates, we approve the reservation.
If your reservation is not approved by us, your money is returned to you within a couple of business days.
When we approve the reservation, you will receive a notification via email to upload a list of documents. Once we verify your documents, you will receive a notification to sign the digital contract (verification code sent to your mobile).
The 250€ you paid at the time of reserving should be deducted when you make your deposit payment. You have 7 working days from the time we upload your deposit invoice, to make payment.
If your documentation is not satisfactory, we will contact you to notify you, we will cancel your reservation and the money will be returned to you.
What documents should I provide?
We require certain identification documents from you as a tenant. Our tenants are usually: companies looking for flats for their employees for a certain time period, employees who relocate for work projects, remote workers or post graduate students who are completing a specific course.
For identification purposes, we ask for documentation from you when we accept your reservation request. You will need to upload this documentation to your profile on the platform (initially created by you when you register).
If you are a company and need a flat for your employees:
If you are a professional:
If you are a postgraduate:
Can I extend my lease?
We understand plans can change, so to accommodate flexibility in our leases, you are able to extend your lease, ALWAYS providing your apartment is available.
To do this, we recommend you advise us at the earliest if you plan to extend and BEFORE your apartment becomes available on the website (2 months in advance of your check out date).
Once a new reservation has been received on your apartment, we cannot accommodate lease extensions and instead can offer you alternative housing, if available for your dates.
We apply a €45 + VAT admin fee to lease extensions, to cover the additional administrative work and processing involved in lease extensions.
What happens in short term stays if consumption is being disproportionate?
All DASHA LIVING SPACE rentals include supplies consumption worth €100 per month. If there have been any consumptions above €100 per month during the tenant’s stay, DASHA LIVING SPACE will issue a final invoice identifying the deviations to be paid.
Is it possible to pay expenses in advance?
Payments of expenses in advance can be done in those rentals below two months.
When do I pay my rent?
Our team will upload the invoices to your documentation area between the 25th and 31st of the month.
Your obligation is to pay the rent between the 1st and 5th of the month.
If Dasha does not receive the income between day 1 and day 5 of the month you will have a surcharge of 10€ per day. If you do not pay the amounts before the 15th of the month, you will have to leave the apartment and we will keep the deposit.
How much is the deposit and when is it returned?
The deposit is always equal to one month’s rent.
This deposit will be returned when the inventory and check-out are made, and the consumption of supplies (electricity and water) generated during your stay is calculated. In the event that the apartment or inventory has been damaged, these will be quantified and deducted from your deposit.
The deposit will be refunded within a maximum of 15 days of your departure.
What is the deposit used for?
The deposit will be used to resolve any damage or loss of inventory that occurs to the property during your stay. This includes wear and tear (eg. stains on furnishings, marks on furniture or walls etc). Dasha reserves the right to charge any additional cleaning required at check-out to return your apartment to its original state.
In case you stop making your monthly payments, Dasha can forfeit your deposit. The deposit is not to be used to pay your monthly rent unless in exceptional circumstances.
How can I pay?
Through the platform you can make the reservation, deposit and first month payments.
If your stay lasts more than a month, in the reservation process, you can select if you prefer that we debit your account or if you prefer to make transfers to us.
If you have a non-Spanish checking account, you can select payments through transfer in your user panel. In your management panel you can find the account number where you will have to enter your monthly payments. You must make payments between the 1st and 5th of the month. If you do not make the transfer between day 1 and day 5 of the month, you will have a surcharge of 10€ per day of delay. If you do not pay the amounts before the 15th of the month, you will have to leave the apartment and we will keep the deposit.
If you have a Spanish current account, in the reservation process you can include your account number where we will direct the payments to be paid between the 1st and 5th of the month. You must have sufficient balance in mind to make payments on the first business day of the month. If the receipt is returned, DASHA will charge you the bank’s return fee and in addition, you will have a surcharge of 10€ per day late. If you do not pay the amounts before the 15th of the month, you will have to leave the apartment and we will keep the deposit.
Is the reservation payment refundable?
Once we have confirmed your reservation with the owner, and you have uploaded your identification data to the platform, you will have 48 hours to sign the rental agreement and pay the payments. You will receive a reminder by email stating that your contract is ready for signature. If you do not go to the platform and finish the signing and payment process, the apartment will be available again and you will lose your deposit of 250€.
What is the reservation payment?
To make a reservation, we request a reservation fee of 250€ through the platform, which will be deducted from the deposit of the house.
Is the booking payment refundable?
What happens if I cancel my reservation request within 12 hours?
If you cancel your reservation request within 12 hours, we will refund your booking payment of 250€. However, please note that we will deduct the commissions charged for the transfer from the refund amount.
Can I cancel my reservation after 12 hours?
Yes, you can still cancel your reservation after 12 hours, but unfortunately, you will lose your 250€ booking fee.
How do I request a cancellation?
To request a cancellation please send an email to firstname.lastname@example.org
Can I change my reservation instead of canceling it?
Yes, in most cases, we offer the option to change your reservation instead of canceling it. Please reach out to our reservations team to discuss your options.
Are guests allowed?
This is your home. If you receive visitors and they stay in your home we only ask you to inform us of their name, as well as the period in which they will stay.
Can I smoke in the apartment?
Our homes are non smoking.
Our homes usually have terraces or galleries where the tenant can smoke.
Smoking is prohibited inside the apartment. If you smoke inside the apartment, you will be charged a deep clean of the textiles in the house at your check-out and this will be charged to your deposit.
Can I have pets?
We maintain a strict no-pets policy, except for specific apartments that are pet-friendly. This policy is clearly outlined in the contract you sign when making a reservation. It is crucial that you inform us at the time of booking if you plan to bring a pet (only applicable to pet-friendly apartments), as additional fees apply:
– €200 + VAT per month.
– A €500 pet deposit, which will be held as security against any potential damages to the apartment or the need for professional cleaning at your check-out.
Failure to notify us about bringing a pet is a breach of your contract and may result in extra charges against your deposit.
We want to ensure a comfortable stay for all our guests, and this policy helps us maintain the highest standards of cleanliness and guest satisfaction. If you have any questions or require clarification regarding our pet policy, please don’t hesitate to contact us.
Which documents do I need?
At check-in you will need your identification in the form of a passport, NIE or ID.
Do I need to sign something at check-in?
After your check-in we will send you your digital inventory. You need to sign this as a PDF.
The inventory is done to check the condition of the apartment and all its contents.
Can I pay at check-in?
We cannot accept money in hand. All payments must be made through the platform. DASHA maintains different forms of payment: bank transfer, direct debit or credit card.
How many sets of keys do I get?
Dasha will provide you with a set of digital keys and a set of physical keys for your apartment. If your home does not have a digital locking system, we will provide you with 2 sets of keys.
We as housing managers will have three other sets of keys. One for our cleaning team, another for our maintenance team, and we will keep another set in case you lose your keys.
If you lose your keys, please let us know immediately so we can change the locks and provide you with new keys. There will be an additional cost for lost keys.
Who will receive me in the apartment?
We provide a self check-in service and send you digital keys for your apartment. If your home does not have this service, someone from our team will meet you personally at the apartment.
In addition, if you have a problem during your stay, you can always talk to your DASHMATE to improve your housing experience.
Once installed in your new home, DASHA LIVING SPACE, will offer you a series of leisure recommendations in the city. You can also see the different services near you, as well as important services such as health centers, gyms, etc. From this moment you can start enjoying the city.
Can they pick me up at the airport?
If you require this service, DASHA collaborates with a car service. You just have to send us your flight details, arrival time and number of bags and we will organize a pick-up. They will already have the destination address so you just have to worry about picking up your bags before leaving the airport. The cost of this is approximately 35€.
What is the check-in process?
The check-in process is designed to make it easy for you to arrive at your new home. If you request it, we can arrange for an airport transfer.
Check-in is from 15:00.
We provide digital keys before you arrival. Please ensure you register and download the APP before you arrive to access your keys.
Where digital keys are provided, if you still need someone to meet you at your apartment you can request this service. We offer this as a complementary service from 15:00 – 20:00. The cost for late check-ins is 50€ .
Can I request an early check-in?
Dasha wants to make your arrival as smooth as possible. If your apartment is available, we can offer you an early check- in (before 15:00).
The cost for an early check-in is 50€.
If your apartment is being cleaned on the same day, your check-in will be at 15:00. You may leave your bags at our office if you arrive earlier.
Can I get an airport transfer?
Through the platform, you can request transportation to/ from the airport. From DASHA LIVING SPACE we can book a car service for both your airport pick-up and departure. Please indicate your flight arrival details, number of passengers, number of suitcases, main contact phone number to help our team prepare for your arrival and book the service.
*Wait time might affect these prices so please let us know of any delay.
Where can I leave the keys?
You can leave the keys on the table inside the apartment and close the door firmly behind you. One of our team members will come to collect them and complete the check-out inventory.
How to complete check-out and can I request a late check-out?
You can leave the keys inside the apartment and leave by closing the door firmly behind you. Once you have left the apartment, our cleaning team and your DASHMATE will enter the apartment to review the inventory and perform the final clean.
To ensure a smooth check out please make sure you do the following:
Check out is before 11:00.
Late check-out: if you need to make a late check-out please inform us so we can organize cleaning. If the apartment does not have another check-in scheduled for the same/next day we will let you know. The late check-out costs 10€ per hour.
Suitcases: If you do not want to request a late check-out but you need to leave your bags somewhere, you can leave them in our office during office hours. Contact our team for help.
Are supplies included?
Electricity and water are usually billed according to consumption. All electricity and water bills will be uploaded to your profile so you can see your actual consumption. You pay these with your following month’s rent.
If you want your utilities included in your monthly total, please speak to a team member when you book so we can include it in your contract and monthly invoices.
If you stay is less than 8 weeks, we will include utilities in your monthly total.
What happens if something does not work?
If something does not work in the apartment, do not hesitate to contact our maintenance team through the platform. They will tell you if they can solve it immediately or coordinate with a technician to come over.
If there is an issue in the apartment that you don’t know how to solve, you can contact our team during office hours and we will try and help you resolve the issue. However, if it is an issue that we cannot help you resolve remotely, you can make a maintenance request.
Who can I contact during my stay?
You can contact our team for any questions you have about the apartment or request a service. You may contact our client relations team during working hours (Monday – Friday from 09:00 till 17:00).
Is there Wi-Fi?
All our apartments are equipped with high speed internet. It is essential for your work and therefore for us.
Once you enter your apartment, your DASHMATE will inform you of the process to connect to the fiber optic via wifi or cable.
Is cleaning included?
Check-in cleaning: The check-in cleaning is done before you arrive so your home is in perfect condition. DASHA and the landlords will be responsible for carrying this out.
Cleaning during your stay: Some of our properties come with 4 hours of cleaning per month included. You should check if your apartment comes with cleaning at the time of reservation.
Typically our cleaning team comes every fortnight for 2 hours. Before your arrival, our team will be in contact to send you your cleaning schedule. You need to confirm this or let us know any changes at least 24 hours in advance. Any last minute cancellations will result in you losing your cleaning session. Please ensure that your home is left tidy and ready to clean on your scheduled day.
If you would like to request extra cleaning or contract cleaning, let us know. Cleaning is charged at 18€/hour + VAT.
Bed linen: our cleaning team will change them during your scheduled clean.
Bath linen: 2 sets are provided and these are the tenant’s responsibilty to clean (exceptions apply).
Check-out cleaning: There is a final clean charged to you at the time of paying your first month’s rent. This is to ensure that your home is left in a perfect condition for the next tenant. Any extra cleaning required to return your home to its original state will be charged to your deposit.
Is maintenance included?
You can book a maintenance request if you need something fixed in your home. Please log any maintenance request through your Dasha profile. This way, the maintenance team immediately receives the request and we can track the resolution of the issue.
If the fault is with the apartment, the landlord will cover the maintenance fee.
If something needs fixing due to general wear and tear (eg. changing out a light bulb, unblocking a drain), there is a maintenance charge to the tenant of 25€* during office hours. If there is no repair required, the call-out fee is 10€.
*Monday – Friday (09:00-17:00), Weekends/ Public Holidays (50€)
Can I ask Dasha to store unwanted inventory?
When you enter your home, you are sent an inventory to sign, which is uploaded to your profile.
Dasha apartments are fully furnished and the inventory is fixed for each home in agreement with the landlord. We are not able to swap or store inventory items from the apartment without express permission from the landlord. If the landlord grants permission to remove inventory items from your home to store them, Dasha will charge the tenant for storage. Prices are based on number of inventory items removed and stored.
Can I ask for extra items for my home?
The inventory is fixed for each flat in agreement with the landlord. We aim to provide completely furnished and equipped apartments. However if there is something additional you would like for your home, you can contact our team and we will organize the rental of the items(s) for you at an additional price.
Prices are based on the items requested.