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FAQS

Owners

How to handle non-payments?

In all cases, a detailed contract will be signed with the owner where all the conditions of the service provision will be indicated.

Should I have insurance?

The owners of the apartments managed by DASHA LIVING SPACE must take out content and continent insurance.

How should I choose tenants for my apartment?

When a potential tenant shows interest in any of our properties, we carry out an exhaustive control of it and request all documents needed to verify their identification and ability to pay the rent.

Why do I have a profile in the platform?

The owner profile in the platform, online and app, has been made for you to be informed of everything that happens in your apartment. In your profile, you can see the documentation related to the management, as well as the contracts signed with the tenants.

You can be informed of all the cleaning and maintenance done at the apartment, and also of the costs and entities that have performed them.

Monthly, you will receive in your billing area the breakdown of the invoiced and what is entered in your checking account, being able to see the total to be paid and the pending payment, as well as the next tenants of your home.

Can I see when I have been paid? The platform is prepared so that you as the owner can see all invoices issued and paid. You can also see the total to be entered by a tenant, as well as
invoices pending collection.

Can I sign a contract also with other management companies?

DASHA LIVING SPACE works exclusively with the owners. It is important to ensure an adequate service for our clients, and furthermore avoiding overlaps with other entities.

What type of contract do I have to sign?

Our management contract has a duration of 3 years. There is a mandatory stay of one year. From then on, you can terminate the contract with us in advance to avoid problems with reservations already made.

What documents should I provide if DASHA manages my apartment?

Once the management contract with DASHA LIVING SPACE is signed, our management team will contact you to request the following documents:

  1. Property Deed
  2. Property plans (if you didn’t have them, from DASHA LIVING SPACE we can create them)
  3. Contracts and/or supply invoices
  4. Current account where we should enter the monthly payments
  5. ID/NIE/PASSPORT

How can I be sure that my apartment and its contents will not be mistreated or damaged?

It is important not to leave personal belongings in your rental home.

Our team carries out a thorough inventory when we take over management of your property. Every tenant at check-in is required to sign off on the digital inventory. Any consequent damage is charged to their deposit. Mechanical faults in the apartment are covered by the landlord. Dasha will send you a budget to fix anything that might break down (eg. air conditioning unit) during a tenant’s stay.

We provide all our tenants with a manual specifying the expected code of conduct during their stay, in order to minimize any problem with the community or with the neighbours.

What other services should I provide?

It is important to register supplies, water, electricity and gas where appropriate. Supply contracts must go to the owner’s name to facilitate the management of the properties and the rotation of the tenants. From DASHA LIVING SPACE we can manage the billing of supplies, for this, we will need some billing information. Supplies wil be paid by the tenants during the periods of their stay. Outside these periods, consumption will be borne by the owner.

Should I have WI-FI?

All our apartments come with Wi-Fi included, since our service is aimed at professionals who need to be in direct contact with their work teams. It is the owner’s responsibility to provide and pay for the Wi-Fi service in the apartment.

Besides furniture, what else should I have in my apartment?

To ensure a good service, it is important that the apartments we manage are fully equipped with bed linen, towels, dishes, household items, etc. If you need help deciding what to include, we will be happy to help you with an inventory of what our apartments normally contain.

Do I need furniture to rent my apartment through DASHA LIVING SPACE?

Our model focuses on providing corporate housing for displaced professionals for a short period of time. That is why all our properties must be equipped with everything necessary for the tenant to enjoy their stay.

DASHA LIVING SPACE offers a 360 degree service in terms of decorating your home and equipping it with everything you would require to maximize your rental. Let us know your needs and we can provide a budget.

Tenant

Who am I hiring with?

The hiring of rental apartments is done through DASHA LIVING SPACE, exclusive management company of all the published apartments. DASHA LIVING SPACE does not own the apartments for rent but represents the ownership of those apartments through powers of representation. For the purposes of the tenant DASHA will be responsible for all the management of the apartment on behalf of the owner.

What is my profile for?

Dasha has developed a platform for managing your home. In your profile, we will upload all the information associated with your home and your stay.

From the platform you can see:

  1. Documents: We will upload your rental agreement, as well as other documents such as the instructions for use of the apartment, appliances, behavior standards, relevant contacts in the city and much more.
  2. Invoices: in this section we will upload your monthly invoices so you can download them or simply see what you should pay next month.
  3. Apartment management (cleaning and maintenance). From your profile you can hire cleaning hours, as well as request maintenance.
  4. We will inform you of all the services you can hire, from bike rental to Spanish classes. We will inform you of the different promotions that we commercialize through our Newsletter.

How do I select a property?

When you access the home page, you will see:

  • Short term: up to 11 months
  • Long term: from 3 years to 5/7 years

If you are not sure on the length of your stay, we recommend you choose the longest period you might stay as that way you block those dates on the calendar. If you decide to leave earlier, you simply need to give us 1 month’s notice in writing.

If you decide to stay longer than your reservation, you need to check availability of your property with our team or online. We will create a new reservation (prices may vary) and you can extend your stay in our homes.

SHORT TERM

When you select an apartment, you will see a base rent price (FROM XXXX€). Once you select your dates, you will see the total which includes our management fee. The shorter your stay, the more expensive the rate is. For stays of a month or less, there is a fixed minimum price. For stays beyond 2 months there is a fixed rate.

Photos, plans, and virtual tours of the property, as well as a description of the location and equipment provided with the apartment are all communicated under DESCRIPTION of the apartment.

These serviced apartments are designed for tenants who need a home for a certain period of time. Therefore, Dasha provides its customers with hotel services including cleaning, change of sheets and towels, maintenance and other services to help you feel at home. You can contact your DASHMATE to request the different services available.

 

Bookings

What happens to the booking if DASHA rejects it?

In case DASHA LIVING SPACE could not provide the rental service for reasons arising from the property or the property itself, the company promises to find another apartment of similar qualities for the tenant. If there is nothing available, we will refund your reservation deposit.

How are controversies solved?

Regarding the resolution of disputes, Spanish legislation will be applied, with the courts and tribunals of the city of Valencia being competent. In concern to compliance with Directive 2013/11 / EU, the following link is made available to the consumer: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

What is the cancellation policy?

  1. If the lease is canceled 15-30 days before arrival, 25% of the deposit will be withheld.
  2. In case the contract is canceled between 8-14 days before the entry, 50% of the deposit will be retained.
  3. If the contract is canceled one week before the start of the lease, 100% of the deposit will be withheld.
  4. If you need to reduce the duration of the contract once the stay in the home has begun, you must notify us one month before your departure. If you comply with this rule, you will not incur any cancellation fees and your deposit will be returned to you after the apartment review by our check-out team. in the event that you fail to provide us with a month’s notice Dasha will withhold the deposit. Once you have checked out, we will organize and inventory check and send you any pending invoices (eg. utilities). Any redecoration required to restore your home to its original state will also be charged to your deposit.

Which documents should I provide?

We need to identify you as a tenant. Our tenants are usually: companies looking for flats for their employees for a certain time, employees who are displaced for specific projects, or post graduate students undertaking a specific course.

To verify your details, we will ask you to upload documentation to your user profile.

If you are a company in need of housing employees

  1. Company Representative details
  2. Employee ID
  3. Work contract
  4. Company VAT number and registered address

If you are a professional

  1. Work contract or payslips to verify employment
  2. NIE/Passport
  3. Current Account balance

If you are a postgraduate

  1. NIE/ID
  2. Enrollment letter specifying course and duration
  3. Bank extract from person(s) responsible for payment of rent

From when I reserve until the contract is signed, how much time passes?

Once you have selected your dates, you will be asked to pay a reservation fee of 250€. We block this amount on your card till the reservation process is completed and the contract is signed.

After requesting your reservation, you will be prompted to upload your documentation on to your profile on the platform. Once we have verified your documentation, you have 48 hours to sign your digital contract.

When you sign the contract, the 250€ is charged to your card as part of your deposit payment. Once we upload your deposit invoice, you have 7 working days for the deposit to reach us.

 

 

How do I reserve an apartment?

In order to reserve an apartment, you need to first register or login to the Dasha Platform.

Once you have done this, you can select your apartment and dates for your stay. To reserve an apartment, you will be prompted to enter your card details. When you click on ‘make payment’ we block the amount of 250€ on your card. Once we receive your reservation request, if the apartment is available for your dates, we approve the reservation.

If your reservation is not approved by us, your money is unblocked automatically.

When we approve the reservation, you will receive a notification via email to upload a list of documents. Once we vet your documents, you will receive a notification to sign the digital contract (verification code sent to your mobile).

Your card will be charged at this point for the 250€ (reservation fee). This amount needs to be deducted from when you make your deposit payment.  You have 7 working days from the time we upload your deposit invoice, to make payment.

If your documentation is not satisfactory, we will contact you to notify you, we will cancel your reservation and the money will be returned to you.

What documents should I provide?

We require certain identification documents from you as a tenant. Our tenants are usually: companies looking for flats for their employees for a certain time period, employees who are displaced for specific projects, remote workers or post graduate students who are completing a specific course.

For identification purposes, we ask for documentation from you when we accept your reservation request. You will need to upload this documentation to your profile on the platform (initially created by you when you register).

If you are a company and need a flat for your employees:

  1. Company representative details
  2. Employee ID
  3. Company VAT number and registered address

If you are a professional:

  1. Reason for staying in Valencia
  2. Work contract OR Payslip for last 3 months
  3. NIE/Passport
  4. Bank balance snapshot

If you are a postgraduate:

  1. Identity document (passport or NIE)
  2. Admission letter from University
  3. Duration of course
  4. Bank balance from person(s) responsible for payment of rent

Payments

What happens in short term stays if consumption is being disproportionate?

All DASHA LIVING SPACE rentals include supplies consumption worth €100 per month. If there have been any consumptions above €100 per month during the tenant’s stay, DASHA LIVING SPACE will issue a final invoice identifying the deviations to be paid.

Is it possible to pay expenses in advance?

Payments of expenses in advance can be done in those rentals below two months.

When do I pay my rent?

Our team will upload the invoices to your documentation area between the 25th and 31st of the month.

Your obligation is to pay the rent between the 1st and 5th of the month.

If Dasha does not receive the income between day 1 and day 5 of the month you will have a surcharge of 10€ per day. If you do not pay the amounts before the 15th of the month, you will have to leave the apartment and we will keep the deposit.

How much is the deposit and when is it returned?

The deposit will vary depending on the stay you request.

  1. Short Stay (less than one month): The deposit will be equal to the total
    rent to pay during your period of stay.
  2. Long stay (more than one month): the deposit will be equal to one
    monthly rent.

The deposit will be returned when the inventory and check-out are made, and the consumption of supplies (electricity and water) generated during your stay is calculated. In the event that the apartment or inventory has been damaged, these will be quantified and deducted from your deposit.

The deposit will be refunded within a maximum of 15 days of your departure.

What is the deposit used for?

The deposit will be used to resolve any damage or loss of inventory that occurs to the property during your stay. This includes wear and tear (eg. stains on furnishings, marks on furniture or walls etc). Dasha reserves the right to charge any additional cleaning required at check-out to return your apartment to its original state.

In case you stop making your monthly payments, Dasha can forfeit your deposit. The deposit is not to be used to pay your monthly rent unless in exceptional circumstances.

How can I pay?

Through the platform you can make the reservation, deposit and first month payments.
If your stay lasts more than a month, in the reservation process, you can select if you prefer that we debit your account or if you prefer to make transfers to us.

Transfers

If you have a non-Spanish checking account, you can select payments through transfer in your user panel. In your management panel you can find the account number where you will have to enter your monthly payments. You must make payments between the 1st and 5th of the month. If you do not make the transfer between day 1 and day 5 of the month, you will have a surcharge of 10€ per day of delay. If you do not pay the amounts before the 15th of the month, you will have to leave the apartment and we will keep the deposit.

Direct debit

If you have a Spanish current account, in the reservation process you can include your account number where we will direct the payments to be paid between the 1st and 5th of the month. You must have sufficient balance in mind to make payments on the first business day of the month. If the receipt is returned, DASHA will charge you the bank’s return fee and in addition, you will have a surcharge of 10€ per day late. If you do not pay the amounts before the 15th of the month, you will have to leave the apartment and we will keep the deposit.

Is the reservation payment refundable?

Once we have confirmed your reservation with the owner, and you have uploaded your identification data to the platform, you will have 48 hours to sign the rental agreement and pay the payments. You will receive a reminder by email stating that your contract is ready for signature. If you do not go to the platform and finish the signing and payment process, the apartment will be available again and you will lose your deposit of 250€.

What is the reservation payment?

To make a reservation, we request a reservation fee of 250€ through the platform, which will be deducted from the deposit of the house.

Is the booking payment refundable?

Once we have confirmed your booking with the owner, and you have uploaded your identification data to the platform, you will have 48 hours to sign the rental agreement. Once you sign the contract, we will upload your rental invoice (typically within a couple of days). You need to make payment on the deposit once you receive the invoice. Once the contract is signed, if you do not make your deposit payment within the time period specified in your contract, your reservation will be cancelled and the 250€ deducted.

Check-in

Are guests allowed?

This is your home. If you receive visitors and they stay in your home we only ask you to inform us of their name, as well as the period in which they will stay.

Can I smoke in the apartment?

Our homes are non smoking.

Our homes usually have terraces or galleries where the tenant can smoke.

Smoking is prohibited inside the apartment. If you smoke inside the apartment, you will be charged a deep clean of the textiles in the house at your check-out and this will be charged to your deposit.

Can I have pets?

We have a no-pets policy. This is clearly indicated in the contract you sign at the time of reservation. If you have requested permission to have a pet and Dasha has given its express permission (after consulting with the landlord), you will be required to undertake the following:

  • Pay an extra month’s deposit to be held against any damage in the flat or professional cleaning required at your check-out
  • Have 2 hours weekly cleaning scheduled with us to maintain your apartment in a good condition

Which documents do I need?

At check-in you will need your identification in the form of a passport, NIE or ID.

Do I need to sign something at check-in?

After your check-in we will send you your digital inventory. You need to sign this as a PDF.

The inventory is done to check the condition of the apartment and all its contents.

Can I pay at check-in?

We cannot accept money in hand. All payments must be made through the platform. DASHA maintains different forms of payment: bank transfer, direct debit or credit card.

How many sets of keys do I get?

Dasha will provide you with a set of digital keys and a set of physical keys for your apartment. If your home does not have a digital locking system, we will provide you with 2 sets of keys.

We as housing managers will have three other sets of keys. One for our cleaning team, another for our maintenance team, and we will keep another set in case you lose your keys.

If you lose your keys, please let us know immediately so we can change the locks and provide you with new keys. There will be an additional cost for lost keys.

Who will receive me in the apartment?

We provide a self check-in service and send you digital keys for your apartment. If your home does not have this service, someone from our team will meet you personally at the apartment.

In addition, if you have a problem during your stay, you can always talk to your DASHMATE  to improve your housing experience.

Once installed in your new home, DASHA LIVING SPACE, will offer you a series of leisure recommendations in the city. You can also see the different services near you, as well as important services such as health centers, gyms, etc. From this moment you can start enjoying the city.

Can they pick me up at the airport?

If you require this service, DASHA collaborates with a car service. You just have to send us your flight details, arrival time and number of bags and we will organize a pick-up. They will already have the destination address so you just have to worry about picking up your bags before leaving the airport. The cost of this is approximately 35€.

What is the check-in process?

The check-in process is designed to make it easy for you to arrive at your new home. If you request it, we can arrange for an airport transfer.

Check-in is from 15:00.

We provide digital keys before you arrival. Please ensure you register and download the APP before you arrive to access your keys.

Where digital keys are provided, if you still need someone to meet you at your apartment you can request this service. We offer this as a complementary service from 15:00 – 20:00. The cost for late check-ins is 50€ .

 

Can I request an early check-in?

Dasha wants to make your arrival as smooth as possible. If your apartment is available, we can offer you an early check- in (before 15:00).

The cost for an early check-in is 50€.

If your apartment is being cleaned on the same day, your check-in will be at 15:00. You may leave your bags at our office if you arrive earlier.

Check-out

Can I get an airport transfer?

Through the platform, you can request transportation to/ from the airport. From DASHA LIVING SPACE we can book a car service for both your airport pick-up and departure. Please indicate your flight arrival details, number of passengers, number of suitcases, main contact phone number to help our team prepare for your arrival and book the service.

Where can I leave the keys?

You can leave the keys at the table inside the apartment and close the door firmly behind you. One of our team members will come to collect them and complete the check-out inventory.

How to do the check-out and can I request a late check-out?

You can leave the keys inside the apartment and leave by closing the door firmly behind you. Once you have left the apartment, our cleaning team and your DASHMATE will enter the apartment to review the inventory and perform the final clean.

To ensure a smooth check out please make sure you do the following:

  • Strip the bed linen
  • Remove all personal items (including food, hygiene etc)
  • Take out the trash
  • Turn off lights and AC unit
  • Let us know you have left the apartment so we can enter

Check out is before 11:00.

Late check-out: if you need to make a late check-out please inform us so we can organize cleaning. If the apartment does not have another check-in scheduled for the same/next day we will let you know. The late check-out costs 15€ per hour.

Suitcases: If you do not want to make a late check-out but you need to leave your bags somewhere, you can leave them in our offices. Our team will keep them until you come to pick them up.

Your home

Are supplies included?

Electricity and water are usually billed according to consumption. All electricity and water bills will be uploaded to your profile so you can see your actual consumption. You pay these with your following month’s rent.

If you want your utilities included in your monthly total, please speak to a team member when you book so we can include it in your contract and monthly invoices.

If you stay is less than 8 weeks, we will include utilities in your monthly total.

What happens if something does not work?

If something does not work in the apartment, do not hesitate to contact our maintenance team through the platform. They will tell you if they can solve it immediately or coordinate with a technician to come over.

If there is an issue in the apartment that you don’t know how to solve, you can contact our team during office hours and we will try and help you resolve the issue. However, if it is an issue that we cannot help you resolve remotely, you can make a maintenance request.

 

 

Who can I contact during my stay?

You can contact our team for any questions you have about the apartment or request a service. You may contact our client relations team during working hours (Monday – Friday from 09:00 till 17:00).

Is there Wi-Fi?

All our apartments are equipped with high speed internet. It is essential for your work and therefore for us.

Once you enter your apartment, your DASHMATE will inform you of the process to connect to the fiber optic via wifi or cable.

Is cleaning included?

Check-in cleaning: The check-in cleaning is done before you arrive so your home is in perfect condition. DASHA and the landlords will be responsible for carrying this out.

Cleaning during your stay: Some of our properties come with 4 hours of cleaning per month included. You should check if your apartment comes with cleaning at the time of reservation.

Typically our cleaning team comes every fortnight for 2 hours. Before your arrival, our team will be in contact to send you your cleaning schedule. You need to confirm this or let us know any changes at least 24 hours in advance. Any last minute cancellations will result in you losing your cleaning session. Please ensure that your home is left tidy and ready to clean on your scheduled day.

If you would like to request extra cleaning or contract cleaning, let us know. Cleaning is charged at 18€/hour + VAT.

Bed linen: 2 sets are provided for each bed and our cleaning team will change them during your scheduled clean.

Bath linen: 2 sets are provided and these are the tenant’s responsibilty to clean (exceptions apply).

Check-out cleaning: There is a final clean charged to you at the time of paying your first month’s rent. This is to ensure that your home is left in a perfect condition for the next tenant. Any extra cleaning required to return your home to its original state will be charged to your deposit.

Is maintenance included?

You can book a maintenance request if you need something fixed in your home. Please log any maintenance request through your Dasha profile. This way, the maintenance team immediately receives the request and we can track the resolution of the issue.

If the fault is with the apartment, the landlord will cover the maintenance fee.

If something needs fixing due to general wear and tear (eg. changing out a light bulb, unblocking a drain), there is a maintenance charge to the tenant of 25€* during office hours. If there is no repair required, the call-out fee is 10€.

*Monday – Friday (09:00-17:00), Weekends/ Public Holidays  (50€)

Can I ask Dasha to store unwanted inventory?

When you enter your home, you are sent an inventory to sign, which is uploaded to your profile.

Dasha apartments are fully furnished and the inventory is fixed for each home in agreement with the landlord. We are not able to swap or store inventory items from the apartment without express permission from the landlord. If the landlord grants permission to remove inventory items from your home to store them, Dasha will charge the tenant for storage. Prices are based on number of inventory items removed and stored.

 

 

 

Can I ask for extra items for my home?

The inventory is fixed for each flat in agreement with the landlord. We aim to provide completely furnished and equipped apartments. However if there is something additional you would like for your home, you can contact our team and we will organize the rental of the items(s) for you at an additional price.

Prices are based on the items requested.